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1. Order - It is very easy to make an order.
- Browse our website and feel free to choose the product that you interested in.
- click the "add to chart" on the items you are interested in together with the quantities.
- The details price quotations will be send to you SOON after your orders are received and processed.
2. Payment - The Payment Method that we provide are by Telegraphic Transfer (Wire transfer) to our Bank Account.
- Please scan & email us your bank transfer receipt in order that we can monitor the status of your transfer.
- We will start to process your order on the same day once we have received your payment at our bank account already.
3. Production Time - Production time depend on the quantity of your order and their availabilities in our stock. Generally will take 2-3 weeks time of preparation for the items which not available (most Items are available & ready stock)
- Normally a standard 40ft container takes about 3 up to 4 weeks for production time.
- We will monitor the completion of your orders and notify you when your orders are ready.
- When your order are ready, we will forward your goods to the cargo agent for packing, fumigation, handling, and preparation for the document.
- At the same time we'll inform to you after your goods have been shipped out already, and the relevant document that represent legal evidences to collect your goods will be send to your residence. this document will be use as a legal document to pick up your goods at the port that you've been choosen.
- We will monitor the shipment and ensure that your orders are safely arrive and timely at your designated destination.
4. Refund - Cancellation
- When the payment confirmation is made, no refund or cancellation is possible.
5. Delivery - Shipping - Sea Freight will take approximately 4 - 5 weeks to arrive depending to destination.
- Air Freight will take aproximately 3 up to 4 working days to reach your residence.
- For Air Freight We normally use : Post office, DHL or FedEx.
6. Merchandise Guarantee - We give full guarantee for every products that we sold to every our customers, that's mean if the damaged caused by Biarritz Handicraft Product, we'll refund your money directly to your bank account with immediately.
***** Biarritz Handicraft Centre Management *****
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